Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email once your order has been processed.
Orders placed after 5:00 PM (Romania time) will be processed on the next business day. Weekends and public holidays are not considered business days.
# Shipping Destinations
We currently ship to the following European countries:
- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
If your country is not listed above, we unfortunately cannot ship to you at this time.
# Shipping Rates & Delivery Times
| Shipping Option | Cost | Estimated Delivery |
|----------------|------|-------------------|
| Standard Shipping (All European countries) | **FREE** | 7-15 business days |
> **Note:** Delivery times are estimates and not guaranteed. Please allow extra time during holidays, peak seasons, or unforeseen carrier delays.
# Free Shipping
We offer **FREE shipping on all orders** to all countries listed above. No minimum purchase required.
# Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor your package's journey.
If you haven't received tracking information within 3 business days after placing your order, please contact us at rafaelboyare.financial@gmail.com.
# Customs, Duties & Taxes
**Important information for customers outside Romania:**
Since we ship from outside the European Union (China), your order may be subject to customs clearance and import duties. Please note:
- Customs policies vary by country
- **You are responsible for any customs duties, taxes, or fees** applied to your package upon delivery
- We have no control over these charges and cannot predict what they may be
We recommend contacting your local customs office for more information before placing your order.
# Address Changes
Please double-check your shipping address at checkout. If you need to change your shipping address after placing an order, contact us immediately at rafaelboyare.financial@gmail.com.
- If your order has not yet been processed, we can update the address
- If your order has already been shipped, we cannot make changes
# Lost, Stolen, or Damaged Packages
**Lost packages:** If your tracking shows "delivered" but you have not received your package, please check with neighbors or your local post office. Contact us within 7 days if you believe your package is lost.
**Damaged packages:** If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We will work with you to resolve the issue.
# Delays
Occasionally, deliveries may be delayed due to:
- Public holidays and weekends
- High order volumes (e.g., holiday season, sales events)
- Weather conditions affecting carrier operations
- Customs processing times
- Carrier disruptions
We will notify you of any significant delays and will do our best to keep you updated.
## Questions?
If you have any questions about our shipping policy, please contact us at:
**Email:** rafaelboyare.financial@gmail.com
**Response time:** Within 24-48 hours (excluding weekends and holidays)